Carpet Cleaners N7 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners N7 provides professional carpet and related cleaning services to customers within our operating areas in the United Kingdom. By making a booking, accessing our services, or allowing our cleaners to enter your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means any individual, company, or organisation that books or receives services from Carpet Cleaners N7.
Services means carpet cleaning and any additional cleaning or related services agreed between Carpet Cleaners N7 and the Customer.
Premises means the property or location where the Services are to be carried out.
Cleaner means any employee, contractor, or representative of Carpet Cleaners N7 carrying out the Services.
2. Scope of Services
Carpet Cleaners N7 provides professional carpet cleaning and related services within designated service areas in the United Kingdom. The scope of any particular Service will be described at the time of booking and may include, as agreed in advance, carpet cleaning, rug cleaning, upholstery cleaning, and associated treatments.
All Services are subject to availability and to these Terms and Conditions. We reserve the right to decline any booking request at our discretion where we believe the Premises or requested work is unsafe, unsuitable, or beyond our reasonable capabilities.
3. Booking Process
3.1 Bookings may be made by the Customer by completing a booking request through our accepted communication channels. By submitting a booking request, the Customer confirms that all information provided is accurate, complete, and up to date.
3.2 A booking will only be considered confirmed when Carpet Cleaners N7 has issued a booking confirmation setting out the agreed date, time, location, and nature of the Services. Provisional quotations or availability checks do not constitute a confirmed booking.
3.3 The Customer is responsible for ensuring that access details for the Premises, including any entry codes or parking arrangements, are clearly communicated at the time of booking or in good time prior to the scheduled appointment.
3.4 Carpet Cleaners N7 reserves the right to amend the booking time or assign an alternative Cleaner if necessary, for example due to sickness, operational changes, or unforeseen circumstances. In such cases, the Customer will be notified as soon as reasonably practicable and offered an alternative appointment.
4. Quotations and Pricing
4.1 Any quotation provided by Carpet Cleaners N7 is based on the information supplied by the Customer and on standard conditions for residential or commercial premises within our normal service areas. Quotations are indicative and may be revised where the actual condition, size, or access to the Premises differs materially from that described at the time of quotation.
4.2 Unless expressly stated otherwise, all prices are quoted in pounds sterling and are exclusive of any applicable taxes that may be imposed under UK law.
4.3 Additional charges may apply for parking, congestion or clean air zone charges, or where access to the Premises is significantly restricted and requires extra time or resources.
5. Payments
5.1 The Customer agrees to pay the full price for the Services as set out in the booking confirmation or as otherwise agreed in writing prior to the commencement of the Services.
5.2 Payment terms will be communicated to the Customer during the booking process. Unless alternative arrangements have been confirmed in advance, payment is due on completion of the Services on the day of the appointment.
5.3 Carpet Cleaners N7 may accept various payment methods, which may include cash, bank transfer, or other commonly used electronic payment methods, as communicated to the Customer. Payment methods may change from time to time.
5.4 Where payment is not made on the due date, Carpet Cleaners N7 reserves the right to charge interest on the overdue amount at a reasonable rate and to recover any reasonable costs incurred in the collection of outstanding sums.
5.5 For corporate or regular commercial Customers, alternative invoicing and payment arrangements may be agreed in writing. In such cases, payment terms stated on the invoice will apply.
6. Customer Obligations
6.1 The Customer must ensure that the Premises are accessible at the agreed time and that there is a responsible adult present to grant entry to the Cleaner, unless alternative key holding or entry arrangements have been expressly agreed in advance.
6.2 The Customer is responsible for moving fragile, valuable, or easily damaged items from the areas to be cleaned prior to the arrival of the Cleaner. Carpet Cleaners N7 does not accept responsibility for damage to such items that should reasonably have been removed or protected by the Customer.
6.3 The Customer must inform Carpet Cleaners N7 of any known hazards, defects, or particular conditions relating to the Premises or furnishings, including but not limited to loose carpets, unstable furniture, pre-existing stains, or previous cleaning treatments.
6.4 The presence of pets should be disclosed when booking. The Customer should ensure that pets are kept safely away from the work areas during the Services.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or request to reschedule a booking by giving notice in accordance with this clause.
7.2 Where the Customer provides at least 24 hours notice prior to the scheduled start time of the booking, no cancellation charge will normally apply, and the Customer may request a new appointment date subject to availability.
7.3 If the Customer cancels with less than 24 hours notice, fails to provide access to the Premises at the scheduled time, or is otherwise absent without reasonable notice, Carpet Cleaners N7 reserves the right to charge a cancellation fee up to the full value of the booking to cover allocated time and costs.
7.4 Carpet Cleaners N7 may cancel or reschedule a booking if the Cleaner is unable to attend due to illness, accident, operational issues, severe weather, safety concerns, or other circumstances beyond our reasonable control. In such cases, the Customer will not be charged for any unperformed Services and will be offered the option to reschedule.
8. Service Standards and Limitations
8.1 Carpet Cleaners N7 will carry out the Services with reasonable skill and care, using appropriate equipment and cleaning products, and in accordance with generally accepted industry practices for carpet and related cleaning.
8.2 While every effort is made to achieve the best possible results, Carpets and fabrics can react differently to cleaning products and methods, and the Customer acknowledges that complete stain removal or restoration to an original condition cannot be guaranteed.
8.3 Drying times for carpets, rugs, and upholstery can vary depending on fibre type, ventilation, soiling, and humidity. Any guidance on drying times is an estimate only, and the Customer is responsible for ensuring adequate ventilation and for taking reasonable care when walking on damp surfaces.
8.4 The Customer is advised to check the completed work as soon as reasonably possible after the Services are carried out. Any concerns must be reported to Carpet Cleaners N7 within a reasonable time so that we have the opportunity to assess and, where appropriate, rectify the issue.
9. Health, Safety, and Waste Regulations
9.1 Carpet Cleaners N7 operates in compliance with applicable UK health and safety laws and regulations. Cleaners are expected to follow safe working practices and to use cleaning chemicals and machinery in a responsible manner.
9.2 The Customer must not request the Cleaner to undertake any task that may be unsafe, illegal, or outside the scope of the agreed Services. The Cleaner has the right to refuse to perform any work that they reasonably believe to be unsafe or inappropriate.
9.3 In carrying out the Services, Carpet Cleaners N7 will handle, collect, and dispose of waste generated from the cleaning process in accordance with relevant UK waste management and environmental regulations, as applicable to the type and quantity of waste produced.
9.4 The Customer remains responsible for the disposal of any large items, bulky waste, hazardous materials, or other waste types that fall outside the normal scope of domestic or commercial cleaning waste. Carpet Cleaners N7 does not handle or remove hazardous waste, including but not limited to asbestos, clinical waste, sharp objects, or chemical containers.
10. Liability and Insurance
10.1 Carpet Cleaners N7 maintains appropriate insurance cover for public liability and, where applicable, employer liability in accordance with UK law. Details of insurance cover are available upon reasonable request.
10.2 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
10.3 Subject to clause 10.2, Carpet Cleaners N7 shall not be liable for:
(a) any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment;
(b) damage arising from pre-existing defects, wear and tear, fading, or discolouration that may become more visible following cleaning;
(c) shrinkage, colour run, or texture change where the fabric or carpet is unsuitable for the chosen cleaning method and the Customer did not disclose relevant information or care instructions in advance;
(d) any damage or loss resulting from the Customer's failure to follow post-cleaning advice, such as walking on damp carpets with soiled shoes or replacing furniture before areas are fully dry.
10.4 In the event that Carpet Cleaners N7 is found liable for any damage to the Customer's property, such liability shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repair or the current market value of the item, taking into account age, condition, and depreciation.
11. Access, Keys, and Security
11.1 Where key holding or unattended access arrangements are agreed, Carpet Cleaners N7 will take reasonable care to ensure the security of keys and to lock the Premises on departure. However, the Customer is responsible for confirming that all doors and windows are secure after completion of the Services.
11.2 The Customer must notify Carpet Cleaners N7 immediately if any keys provided to us are lost or stolen. Our liability in respect of such loss will be limited to the reasonable cost of replacing the keys and locks, subject to clause 10.
12. Complaints and Dispute Resolution
12.1 Carpet Cleaners N7 aims to provide a high standard of service at all times. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with us as soon as possible so that we can investigate.
12.2 Complaints must be made within a reasonable period from the date the Services were provided. The Customer should provide clear details of the concern and, where possible, evidence such as photographs.
12.3 Carpet Cleaners N7 will review the complaint and, where appropriate, may offer to re-clean the affected area, provide a partial refund, or take other reasonable remedial action. Any such remedy will be offered at our discretion and in accordance with applicable consumer law.
13. Force Majeure
13.1 Carpet Cleaners N7 shall not be liable for any delay or failure to perform the Services where such delay or failure is due to events beyond our reasonable control, including but not limited to severe weather, flooding, fire, industrial disputes, utility failures, traffic disruptions, or acts of government.
14. Privacy and Data Protection
14.1 Carpet Cleaners N7 may collect and process personal data from Customers for the purposes of managing bookings, providing Services, handling payments, and dealing with enquiries or complaints.
14.2 Personal data will be handled in accordance with applicable UK data protection legislation. We will take reasonable steps to keep personal information secure and to use it only for legitimate business purposes.
15. Amendments to Terms and Conditions
15.1 Carpet Cleaners N7 may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our operational requirements.
15.2 The version of the Terms and Conditions in force at the time of the Customer's booking will normally apply to that booking. Continued use of our Services after any changes have been notified will constitute acceptance of the revised terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Carpet Cleaners N7.
By making a booking or allowing our Cleaners to perform Services at your Premises, you confirm that you have read, understood, and agreed to these Terms and Conditions.
